Return/Refund Policy
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Our #1 priority here at DoorFoto™ is your happiness!
We stand by everything we sell, 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – Simple as that.
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First, go through our Returns Processing Page so that we can work together to address the issue.
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Then, we’ll work with you to get you to your happy place.
- We offer free returns within the first 15 days of ordering the product. After 15 days we offer no hassle product exchanges. Just email us at support@doorfoto.com or click on the link above to get started.
Complete satisfaction or your money back. We want you to love your DoorFoto as much as we do and share your happiness with all your friends in the real world as well as the virtual world.
Non-returnable items:
Gift cards
Customized Orders
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of next steps in the process.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@doorfoto.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
You will be responsible for shipping the item back to us in it's original "new" condition.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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